Careers

Our Guest Relations Manager’s primary focus is building relationships with clients; they also play a very important internal role communicating within the management team, coordinating services between Food and Beverage, Housekeeping, Maintenance, and Programs departments to ensure the client experience is seamless. The Guest Relations Manager motivates and coaches the Guest Services agents, and possesses upbeat and professional skills in customer engagement. 

Salary: $1980 – $2140 biweekly

Term: Seasonal, full-time, March – November

Application Deadline: January 24th, 2025

Starting Date: March 1st, 2025

Candidate Attributes: You enjoy working in a dynamic work environment and are passionate about providing exceptional customer service to guests. You have experience working in hospitality and tourism and have the leadership and communication skills necessary to train, mentor and supervise a small team of guest service agents. As part of the management team you are a role model for SPL’s mission and values amongst our guests and staff.

Responsibilities:

• Supporting Staff, building a team that represents SPL’s values and bolsters guest experiences
  • Mentoring guest relations agents, working with them to warmly and accurately represent SPL 
  • Overseeing the day to day operations of the office, supervising staff, ensuring that all guest-related tasks are handled efficiently 
• Turning inquirers into loyal guests 
• Helping potential guests along the path from dreaming and planning to booking and visiting, as well as sharing their experience here and returning as guests
• Resolving special requests, concerns and complaints effectively
• Working with wholesalers and groups
• Working closely with our different client groups, including events and celebrations and shared interest groups, relationship building, preparing quotes, seeing group experiences through from inquiry to execution
• Overseeing our small retail store – purchasing and ordering items consistent with SPL values
• Night Audit and financial duties
  • Assist with payroll functions and daily/month-end accounting duties. 
  • Ensure daily night audits balance and investigate any discrepancies. Maintain a working knowledge of social media, accounting and IT systems. 

Qualifications/Competencies:

• Computer literacy, able to quickly learn our booking systems, work with spreadsheets, a working knowledge of social media, accounting and IT systems
• Experience in the tourism industry is an asset, diploma or degree in tourism or business preferred
• Strong communication skills, able to respond quickly and effectively in a dynamic environment
• Problem solving, team building, ethics and integrity
• Accountability, dependability, attention to detail, and quality control

Reports to: Managing Director

Conditions: Successful completion of criminal record check and legal entitlement to work in Canada.

The Housekeeping Manager builds a culture of teamwork and purpose among staff who take care of our indoor spaces, integrating their work into SPL’s broader ecological values.  The Housekeeping Manager has a keen eye for detail while teaching staff to efficiently put care and attention to those standards.   This role requires super organising skills and is both managerial and hands-on.

Wage Range: $1980 – $2140 biweekly

Term: Seasonal, full-time, March – November

Application Deadline: January 24th, 2025

Starting Date: March 1st, 2025

Candidate Attributes: You enjoy a dynamic work environment. Some have called SPL’s housekeeping adventure housekeeping. On our property no indoor space matches the next. From small lake-side cabins over to bigger family cottages with lofts to small and large rooms in every arrangement you can imagine. Our service varies between basic set up for school and youth groups to more elaborate set ups for guest season and weekends. You enjoy the dynamic nature of our accommodations, nestled at the edge of Strathcona Park. You have a keen attention to detail and most importantly the experience, motivation and role modelling it takes to keep your team organised, working together and positive. As part of the management team you are a role model for SPL’s mission and values amongst our staff and guests in the choices we make in our practices.

Responsibilities:

• Train, manage and motivate your staff and role model good housekeeping practices
• Organise self and others for efficient time management
• Plan and schedule based on bookings, looking at daily, weekly and annual projections
• Team oriented and able to work independently
• Inspecting others’ work while coaching staff to self monitor their work as well
• Monitoring inventories.  Purchasing environmentally responsible supplies as required.
• Working closely with Management Team members to coordinate details including maintenance, set up for groups or programs, and client needs.

Required Skills:

• Class 5 driver’s licence and clean driver’s abstract 
• Computer skills, working with booking system, online ordering etc.
• Housekeeping experience
• Experience supervising people preferred
• Physically capable – walking on uneven ground, lifting and carrying, sometimes making bunk beds in tight spaces

Reports to: Managing Director

Terms & Conditions:

• Seasonal employment from February to November. 
• Successful completion of criminal record check and legal entitlement to work in Canada.

Sharing meals is at the heart of our community.  The Managing Chef makes this magic happen by  leading the kitchen and dining crew in providing food that is wholesome, sustainable for the planet and delicious.  This is done with our food philosophy in mind; using whole and mostly local and seasonal foods and with consideration of various clients groups – active outdoors people, children, athletes, celebration groups, foodies, people who require special diets, and staff, as well as food for backpacking, sea kayaking or day picnicking.  This role is both managerial and hands-on.

Salary: $2160 – $2320 bi-weekly

Term: Seasonal, full time, March 1st – November 15th

Application Deadline: January 24th, 2025

Starting Date: March 1st, 2025

Candidate Attributes: You are passionate about leading your team in planing and preparing healthy and delicious meals using locally sourced, organic where possible, and in-season ingredients. While menu planning you keep the environment and people’s well being in mind. As part of the management team you are a role model for SPL’s mission and values amongst our guests and staff. You have experience leading a team and are excited to create an inclusive and positive teamwork environment.

Responsibilities:

• Oversee all operations of the kitchen and dining, from menu to food sourcing, inventory control, budget control, food production, presentation and service.
• Providing 3 daily meals that are accessible and delicious.
• Working with the Directors on menu planning and budgeting, and with the rest of the management team regarding food for their client groups.
• Knowledge of food sensitivities and ability to cater to a variety of diets from our nut free kitchen.
• Role modelling good food practices, mentoring and developing skills in junior staff.  Managing the Kitchen and Dining staff and participating on the Management Team.
• Organizing systems for volume buffet style food prep, food service and food safety.
• Ability to work with fresh raw ingredients and shift menus based on regional and seasonal availability.
• Maintaining a clean and healthy work environment including records and logs.

Required Skills:

• Food Safe Certification
• Kitchen Management experience preferred

Reports to: Managing Director

Conditions:

• Successful completion of criminal record check and legal entitlement to work in Canada.

As Sous Chef you work in close collaboration with our Managing Chef to provide food that is wholesome, sustainable for the planet and delicious. You bring a mix of culinary skills, team management experience and a high standard for food quality and safety to support the Managing Chef in overseeing all aspects of a professional commercial kitchen.

Wage Range: $23 – $25 / hour

Term: Seasonal, full time,  March – November

Application Deadline: January 24th, 2025

Starting Date: March 1st, 2025

Responsibilities:

• Providing 3 daily meals that are accessible and delicious.
• Knowledge of food sensitivities and ability to cater to a variety of diets from our nut free kitchen.
• Role modelling good food practices, mentoring and developing skills in junior staff.
• Organizing systems for volume buffet style food prep, food service and food safety.
• Ability to work with fresh raw ingredients and shift menus based on regional and seasonal availability.
• Maintaining a clean and healthy work environment including records and logs.

Required Skills:

• Food Safe Certification

Reports to: Managing Director

Conditions:

• Successful completion of criminal record check and legal entitlement to work in Canada.

The Front of House Supervisor (FHS) supports the SPL food philosophy and assists clients in navigating our food options while inspiring a customer service focused team.  The FHS can wrangle a hundred exuberant school children in the Whale (Dining) Room while spotting the elderly couple that wandered in and needs to be ushered to a quieter spot to enjoy the view.  The FHS works efficiently under pressure and as part of a team, and has ethics and integrity.

Wage Range: $20 – $22 / hour

Term: Seasonal, full-time, March – November

Application Deadline: January 24th, 2025

Starting Date: March 1st, 2025

Responsibilities:

• Training, scheduling, supervising and working alongside a small crew of Servers 
• Collaborating and team building with the Back of House staff
• Keen communication skills
• Ensuring Opening, Task lists, Closing and Cash-out procedures are in place and followed.
• Maintaining a clean, tidy and welcoming workplace
• Ordering and maintaining inventory of beverages
• Participating in the coordination of events
• Requires Serve It Right Certification

Reports to:  Managing Director

Conditions: Successful completion of criminal record check and legal entitlement to work in Canada.

Are you super organized, do you make work fun, and do you like to be physically active throughout the day?  The successful candidate will assist the Housekeeping Manager in being responsible for the day-to-day activity of the department. They will assist the Housekeeping Manager in providing direction for the housekeeping staff, and help in doing inspections and delegating work, and keep the  team on schedule to meet timelines. 

Wage Range: $20 – $22 / hour

Term: Seasonal, full- time, March – November

Application Deadline: January 24th, 2025

Starting Date: March 1st, 2025

Responsibilities:

• Coach, mentor and motivate housekeeping staff, while working alongside them
• Help the manager in delegating tasks and inspecting accommodations prior to guest arrival
• Computer skills for working with the reservation system and to assist with administrative duties scheduling, and ordering supplies
• Adhere to cleaning procedures and standards 
• Ability to shift priorities in response to maintenance, office or guest requests
• Stewardship, doing more with less through limiting waste and, use of sustainable products and practices

Requirements:

• Ability to take direction, as well as the ability to delegate to other team members
• Systematic, ability to set and maintain standards, and attention to detail

Reports to: Housekeeping Manager

Conditions: Successful completion of criminal record check and legal entitlement to work in Canada.

Please send your application directly to chiefinstructor@strathconaparklodge.com

SPL offers quality outdoor education and adventure experiences to people of all ages.   Our instructors are generalists who are competent at instructing a range of outdoor pursuits. We are looking for accomplished outdoor educators with extensive technical and facilitation skills, and the passion and compassion to inspire our clients.

Wage Range: Base wage range – $168 – $186 / per diem, determined by education, certifications, and experience. There are additional pay structures in place for higher level skills needed for specific mentoring/programming requirements.

Term: Seasonal, full – time, March – November

Application Deadline: February 28th, 2025

Start Date: Varying start dates, based on program needs. Most people start at the end of April or the end of August.

Spring and Fall programs: School based, week long adventure programs.  Grades 7-12 

Activities we offer- High ropes, zip line, tree climb, rock climbing, flat water canoeing, white water canoeing, sea kayaking, white water kayaking, hiking, mountain biking, caving, ocean canoeing, nature interpretation, team building. Read more about our youth programs here.

Summer programs:  WYLD (Wilderness Youth Leadership Development) Expeditions for teens, Experiences, including Family Camps, Family Expeditions, and Adventure Unlimited, Custom private guided programs, and Specialized groups. Read more about our experiences here.

Waterfront support: Each instructor will help to run the boat rentals throughout the summer (canoes, kayaks, SUPs)

Room for creativity:  We like to recognize that each instructor comes with their own unique passions, whether it be promoting mindfulness and connection to self and nature,  nature interpretation, to teaching about climate change and the importance of carbon.  We encourage instructors to bring these passions into their programming where possible.  

Candidate Attributes:

• Hard working
• Ability to work with all ages
• Flexible and understanding towards change 
• Ability to work independently as well as within a team environment
• Ability to handle multiple responsibilities while maintaining awareness around risk management
• Ability to serve both roles as an outdoor educator and/or private guide

Qualifications/Competencies – Minimum requirements:

•  40hr Wilderness First Aid (mandatory minimum, must be current for the duration of employment)
• CPR C (mandatory minimum, must be current for the duration of employment)
• Clear criminal record check
• Legally entitled to work in Canada

Additional preferences:

• 80hr Wilderness First Aid
• Other hard skill based certifications (Sea kayak guide, Rope skills, SRT, etc) 
• Ability to instruct in French
• Class 4 licence and clean driver’s abstract
• teaching experience
• extensive personal outdoor experience

Reports to: Co-Manager of Instructional Staff

Conditions:

• Successful completion of criminal record check and legal entitlement to work in Canada.

The Guest Services Agent has the important responsibility of being a front line interface with our guests. Competencies required include strong communication skills, teamwork, problem solving skills, maturity, accountability, dependability and integrity. 

Wage Range: $20 – $21 / hour

Term: Seasonal, full-time, April – November

Application Deadline: February 28, 2025

Starting Date: Various start and end dates based on seasonal needs. Earliest positions start in April

Responsibilities:

• Welcome guests and visitors with a smile and engage in conversation.
• Present a positive and professional image of SPL to all.
• Help guests and potential guests dream, plan, book and share and re-book their adventure with accurate information on SPL and the region.  
• Respond to telephone, e-mail, and in-person inquiries from guests, clients, other parties.
• Where appropriate, sell the services and products of SPL; sign up new participants for SPL programs (WYLD, COLT, Experiences, etc.)
• Takes guest reservations, computes charges, collect and post payment
• Following Opening and Closing procedures including daily cashouts
• Observes and reports any security issues to management

Preferences:

• Fluency in an additional language
• Experience in the tourism industry with applicable diploma, certificate or degree
• Personal knowledge of the local area or displayed willingness to learn about the local area to provide accurate information.
• Financial literacy.
• Willingness to work afternoon, evening and weekend shifts

Reports to: Guest Services Manager 

Conditions:

• Successful completion of criminal record check and legal entitlement to work in Canada.

Do you like to make food with fresh local ingredients following the direction of the Chef?  The Cook has food prep experience and an interest in learning more.  With a variable menu and food prepared for large numbers, the cook moves quickly through prep lists to ensure that meals are ready and delicious for set meal times for our various client groups. 

Wage Range: $19.50 – 21 / hour

Term: Seasonal, full-time, March – November

Application Deadline: February 16th , 2025

Starting Date: Various start and end dates based on seasonal needs. Earliest positions start in March.

Responsibilities:

• Provide consistent food preparation and presentation following daily menus, SPL food philosophy and hospitality standards, and direction from the Chef
• Pitch in for the team – supporting the Servers stocking the buffet, maintaining cleanliness and hygiene throughout the kitchen and store rooms and refrigeration, unloading deliveries and rotating stock, minimizing waste

Requirements:

• Food Safe Certification

Reports to: Managing Chef

Conditions:

• Successful completion of criminal record check and legal entitlement to work in Canada.

Baking is your passion. You love creating delicious, yet nourishing deserts and baked goods such as bread, muffins and scones while using quality ingredients.

Wage Range: $19.50 – 21.50 / hour

Term: Seasonal, full-time, April – November

Application Deadline: February 16th , 2025

Starting Date: April 1, 2025

Responsibilities:

• Provide consistent food preparation and presentation following daily menus, SPL food philosophy and hospitality standards, and direction from the Chef
• Pitch in for the team – supporting the Servers stocking the buffet, maintaining cleanliness and hygiene throughout the kitchen and store rooms and refrigeration, unloading deliveries and rotating stock, minimizing waste
• Providing high quality baked goods to be used in our 3 meals a day food service
• Stocking the bakery with needed ingredients
• Keeping organized and tidy
• Supporting the outtrip meals coordinator with outtrip baking

Requirements:

• Food Safe Certification

Reports to: Managing Chef

Conditions:

• Successful completion of criminal record check and legal entitlement to work in Canada.

Are you systems oriented, motivated working independently and part of a team?  The Outtrip Meals Coordinator is responsible for overseeing that all our COLTies, school groups and guests who head out on trip are well fed, and that all allergy and dietary requirements are strictly adhered to.  There can be as many as 20 groups going out simultaneously for multiple days.  Being organised is essential.  It’s helpful to have personal/professional knowledge and experience about different kinds of outtrips and their nutritional demands.

Wage Range: $20 – 22 / hour

Term: Seasonal, full-time, April – November

Application Deadline: February 16th , 2025

Starting Date: Various start and end dates based on seasonal needs. Earliest positions start in March.

Responsibilities:

• Working with our outtrip recipes and menus, pack food for all expeditions and off site trips, while minimising food and packaging waste.

• Plan and provide food order requirements to Managing Chef

• Create nutritious menus for all expeditions

• Bake trail snacks and dehydrate fresh food in large quantities

• Train instructors on how to prepare those menus in the field

• Ability to easily give, receive and implement feedback 

• Meticulous care in working with dietary requirements and allergies. 

Requirements:

• Food Safe Certification

Reports to: Managing Chef / Co-Program Managers

Conditions:

• Successful completion of criminal record check and legal entitlement to work in Canada.

Are you welcoming, and enjoy interacting with people of all ages?  Strathcona Servers are very busy during buffet style meal service, setting up and stocking the buffet, greeting and seating guests, providing beverage service, billing and cleaning up.   Between set meal times the Servers have a little more time to chat with drop in guests, set-up and clean-up and perhaps give a hand in the kitchen.  

Wage Range: $18.50 – 20 / hour

Term: Seasonal, full-time, March – November

Application Deadline: February 16th , 2025

Starting Date: Various start and end dates based on seasonal needs. Earliest positions start in March.

Responsibilities

• Meet and greet guests
• Learn about each day’s menu to provide accurate signage and info for different diets, ensuring that our guests with dietary restrictions are protected and safely enjoy their meal
• Keep the buffet table stocked appropriately for the numbers and looking appetizing; maintain the hot drink station.
• From time to time assist with food prep and beverage prep 
• Provide excellent customer care including providing accurate info on activities and trails 
• Support the Happy Warrior value by jumping into the dish pit or mopping floors if that is needed

Requirements

• Serve It Right certification

Reports to: Managing Chef

Conditions:

• Successful completion of criminal record check and legal entitlement to work in Canada.

The Housekeepers need a keen eye for detail and like to make things meticulously clean in an environment where guests regularly get wet and muddy from their outdoor play. Housekeepers work independently and as part of a team, making sure that our guest accommodation and public spaces are clean, sanitized, orderly and comfortable.  

Wage Range: $18.50 – 20 / hour

Term: Seasonal, full-time, March – November

Application Deadline: February 16th , 2025

Starting Date: Various start and end dates based on seasonal needs. Earliest positions start in March.

Responsibilities:

• Clean and sanitize to the standards set by the Housekeeping Manager
• Work independently or part of a team cleaning public spaces, guest rooms and cabins
• Washing and folding laundry, sorting, stain removal
• Balancing attention to detail, efficiency and thoroughness from deep cleans to guest turnovers in both private and public spaces.
• Caring about and making a clean and comfortable environment for our guests.

Requirements:

• Be physically fit, to meet the demands of the job on our varied, hilly terrain and physically flexible (making beds in tight spaces)
• Be courteous, trustworthy and helpful to our varied clientele 

Reports to: Housekeeping Manager 

Conditions:

• Successful completion of criminal record check and legal entitlement to work in Canada.

Are you versatile and willing to assist the Chef or Cook with whatever is required?  Do you bring a positive energy to the team with a willingness to be flexible and learn?  Our stewards will mainly be dish washing with food prep support. Physical fitness is an asset.  There are learning opportunities to be had working with our Chefs.

Wage Range: $18.50 – 19.50 / hour

Term: Seasonal, full-time, March – November

Application Deadline: February 16th , 2025

Starting Date: Various start and end dates based on seasonal needs. Earliest positions start in March.

Duties:

• Washing dishes 
• Food prep
• Lifting heavy food bins
• Unpacking food orders
• General kitchen cleaning

Reports to: Managing Chef

Conditions:

• Successful completion of criminal record check and legal entitlement to work in Canada.

The Maintenance Helper supports both the Maintenance Supervisor and the Groundskeeper with daily facility tasks.

Wage Range: $18.50 – 19.50 / hour

Term: Seasonal, full-time, April – November

Application Deadline: February 28th , 2025

Starting Date: Various start and end dates based on seasonal needs. Earliest positions start in April.

Duties:

• Organization of garbage, compost, and recycling.
• Weeding, watering, mowing and tending the outdoor space – a big property to keep tidy with raking, weeding, watering, mowing, and trimming. 
• Splitting and delivering firewood.
• Other related cleanliness and maintenance tasks.

Requirements:

• Class 5 Driver’s License

Reports to: Maintenance supervisor 

Conditions:

• Successful completion of criminal record check and legal entitlement to work in Canada.

SPL offers rentals of canoes, kayaks, and Stand Up Paddleboards to guests and drop ins throughout the summer months. We have over 100 crafts and are located on a beautiful lake front property. The waterfront attendants are in charge of providing quality guest services as well as maintaining a safe, clean, and organized environment in and around the waterfront area. This position provides staff a chance to have some client interaction, as well as being able to spend time outside during the summer days.

Wage Range: $18.50 – 19.50 / hour

Term: Full time seasonal – July to August. Part time June, September & October

Application Deadline: May 11th, 2025

Duties:

• Providing guests with lessons and pairing with appropriate water craft so they are safe on the water
• Completing appropriate rental paperwork 
• Keeping a clean and organized Waterfront office and beachfront
• Fixing and maintaining boats 
• Communicating with co-waterfront attendant 

Qualities & Certifications:

• Boaters licence (beneficial but not required)
• Lifeguard (beneficial but not required)
• Skills and knowledge with sea kayaks, canoes, and SUP’s
• Organized and self motivated 
• Solid guest service skills

Reports to: Chief Instructors

Conditions:

• Successful completion of criminal record check and legal entitlement to work in Canada.